Job Description

Responsible for the administration and efficient daily operation of a branch. Provides leadership, training, and supervision for Branch and may assist with lower-level management of other Branches within the area. Responsible for meeting established goals according to the Strategic Plan. Develops new business and deepens member relationships, provides a superior level of member service, and promotes the service culture through coaching, guidance, and staff motivation. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Employee Engagement -- Provides coaching, development, training, and feedback for Branch staff. Effectively hires, on-boards and meets with Branch employees to review their development progress. Shares knowledge with Branch employees on effective practices, competitive intelligence, business opportunities, and acts as a subject matter expert for team. Responsible for setting expectations, leading people to perform, utilizing reports, and tools to identify opportunities to meet the strategic plan. Fosters a Service Culture -- Responsible for setting performance expectations and emphasizes member service regularly through daily tasks, staff meetings, and training sessions. Ensures that service delivery is expedient, accurate, professional, and courteous. Ensures that member advocacy is maximized by resolving all inquiries and/or issues at the point of contact. Provides leadership for escalated member and employee issues and shares knowledge with other branches. Promotes Sales Culture -- Identifies sales opportunities, deepens member relationships, and meets established goals, sales, and budget for the Branch according to the Strategic Plan. Actively promotes the marketing of SSFCU products and services and ensures compliance with policies and procedures. Understands the competitive environment for the area and develops strategies to capture market share. Holds lower-level management at Branch accountable for branch performance results. Branch Operational Soundness -- Responsible for the overall operation and soundness of the Branch, identifying and driving efficiencies, expense management, and audit controls. Continual observation and analysis of the branch to proactively manage the branch workflow. Effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies.

Qualifications

High school diploma or equivalent. Minimum of five (5) year of financial institution experience and at least 3 years of management experience. Comprehensive knowledge and experience in cash operations, sales, and management with the knowledge and ability to work both Cash Handling and Member Service tasks. Advanced knowledge of PCs, Microsoft applications and various office automation software. Complete, within 180 days of employment in this role, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. Must successfully pass, within 180 days of employment in this role, a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list as required by the Secondary Market (Fannie Mae and Freddie Mac). Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

Ideal Candidate Will Have:

Bachelor's degree in Finance, Business Management or related area preferred. Comprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment. Understands the business needs of financial institutions or credit unions. Extensive business background with mentor-level skills and experience in leadership. Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex member and employee issues for individuals at all levels. Must be sensitive to credit union needs, member and employee goodwill and public image when unique situations present themselves. Strong supervisory and leadership skills required to manage, motivate, and develop branch employees. Detail oriented, strong organizational skills, and high degree of accuracy. Self-starter, ability to work independently in a fast-paced environment.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.