Job Description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team in the role of Branch Manager.

The Branch Manager is responsible for leading a high-performing team to drive business growth, enhance customer service, and ensure operational excellence. The Branch Manager shall lead, grow, and safeguard the branch’s operations while ensuring profitability, customer satisfaction, and regulatory compliance. The ideal candidate will be a strategic leader with strong financial acumen, a customer-centric approach, and the ability to foster a culture of compliance and innovation. This role combines commercial acumen with expertise in Islamic banking to expand our business in alignment with Shariah compliance. Ultimately, a successful branch manager balances growth, compliance and leadership to ensure the branch thrives in a competitive banking environment.

Principal Responsibilities:

Business Growth & Wealth Management

• Lead branch team to deliver the branch performance measures and plan as per IWPB strategy and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.
• Use the principles and guidelines in IWPB business strategy to ensure customer needs are identified and suitable solutions are presented to customers for consideration.
• Grow Wealth and Retail, plus Amanah, to deliver the business plans.

Leadership & Team Development

• Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.
• To train, maintain and develop branch team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
• To use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team.

Customer Satisfaction & Service Excellence

• Champion a customer-first culture by setting high service standards and effectively resolving escalated issues.
• Promote and encourage the use of digital banking platforms to improve customer convenience.
• Uphold high integrity and ensure branch’s adherence to Shariah-compliant sales and service excellence.

Risks & Controls Oversight

• Ensure embedment and oversight of risk and controls to mitigate fraud, operational risks and compliance gaps.
• Uphold strict confidentiality and compliance to banking regulations and internal policies.
• Satisfactory audit findings including monitoring of Shariah non-compliance risks and incident escalation to Shariah Committee.

Data Quality & Operational Efficiency

• Ensure high standards of data accuracy in customer records, transactions and reporting.
• Optimise branch workflows to improve productivity and reduce errors.
• Monitor key performance indicators related to operations, sales and service quality.

Qualifications

• Minimum 6-9 years of relevant experience in financial institution managing branch team.
• Possess strong team leadership and management, problem solving skills, analytical skills, planning and organizing skills.
• Knowledgeable and experience in Wealth and Retail sales.
• Conversant in Shariah knowledge and competency.
• Proven ability in relationship management in Wealth.
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
• Coaching sales techniques, best practice and sales management on a team and one to one basis.
• Attain appropriate professional, regulatory and internal qualifications as required.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

To understand why our Wealth colleagues like working at HSBC, please visit

www.hsbc.com/wealth-careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad