RHB Banking Group

Branch Manager (Regular - M)

RHB Banking Group  •  Malaysia (Onsite)  •  2 months ago
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Job Description

Strategy and Planning

  • Develop, implement and manage the branch sales and operations plan to achieve the branch target
  • Lead and manage visitations and engagements with local business communities
  • Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management

  • Set, review and communicate sales targets to all levels of staff across the branch
  • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
  • Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

  • Promote the core values of the Bank
  • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
  • To adequately train and develop branch staff

Customer Service Management

  • Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
  • Resolve customers’ complaints and attend to requests in a timely manner

Compliance

  • Ensure no adverse reports on the Branch audit findings

Ensure compliance of policies and procedures set by the Bank

RHB Banking Group

About RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders

Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.

TOGETHER WE PROGRESS

Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.

Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.

We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.

We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.

We invite you to join us as we work towards a better and brighter future for all.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Kuala Lumpur, MY
Year Founded
Unknown
Website
rhbgroup.com
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