Job Description

As a Branch Manager in our South Australian Metro Region, you will lead a passionate local team while supporting team development, driving business performance, and enhancing member experience. Your success will be defined by how well you develop people, embed a positive culture, and connect with the community.

This is a fantastic opportunity for a leader ready to step into a broader role, focused on developing people and growing community impact and business development in the local area.

This is a permanent, full-time opportunity, and will have an initial appointment at our West Lakes Branch for parental Leave coverage.

Key responsibilities include:

• Inspiring and leading our passionate and skilled branch team
• Fostering a culture of accountability, growth & collaboration
• Leading branch performance, aligning with broader strategic goals
• Mentoring and coaching team members to reach their full potential and deliver exceptional service by providing structured coaching and feedback
• Drive member retention, acquisition, and referral outcomes
• Identifying business development opportunities within the community
• Strengthening People First Bank’s presence and reputation through local engagement and partnerships

About You:

You’re a natural leader of people—someone who thrives on building capability, motivating teams, and creating inclusive, high-performing environments. You balance business insight with a strong community mindset, and you thrive with a diverse range of responsibilities.

You’ll bring:

• Proven leadership experience, ideally in a high-volume branch environment
• A strong coaching and mentoring approach to team development
• Excellent interpersonal and communication skills, with the ability to lead through influence
• A proactive approach to business development and community engagement
• A passion for member service and experience excellence

This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!

Why you’ll love working with us:

When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.

Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

What you can expect from us:

• You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand

• ‘Shine’, a peer-driven recognition program that highlights your contributions

• Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement

• Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services

• Employee banking benefits and discounted insurance products

• Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family

• Corporate health insurance discounts

• Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative

In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

Next steps:

If this feels like the right opportunity and environment for you, we’d love to hear from you. Click Apply Now to submit your CV and cover letter.

Applications close EOD Friday 19 June 2026.

For questions or support, contact our Talent Acquisition Team:

careers@peopleschoice.com.au or hr.recruitment@heritage.com.au

“Our diversity makes us stronger” We are committed to fostering a diverse, inclusive, and culturally safe workplace and welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.