Job Description

Posting number: 11161

Department: Tax Office

Job classification: Manager, Branch, Motor Vehicle - Tax Office

Posting type: Open

Categories: Administration, Miscellaneous

The Branch Manager has overall responsibility for management of motor vehicle transactions, property tax transactions, and staff in the branch locations. The positions are responsible for ensuring motor vehicle transactions, registrations, and titles are processed accurately and timely. In addition, the position is responsible for managing property tax and VIT collections at the branch locations.

Examples of duties

1. Responsible for motor vehicle, property tax, and VIT transactions and funds collected and all other daily operations of the branch office. May accept deposits and documents from other County departments.
2. Manages a team of customer service professionals in a high-volume and fast paced environment.
3. Collaborates and cooperates with others to build effective working relationships.
4. Provides internal and external customer service to accomplish organizational goals.
5. Directly supervises the Assistant Branch Manager indirectly supervises a customer service team.
6. Maintains attendance, production, and periodic evaluations for staff assigned to sub-courthouse location. Responsible for accurate attendance reports, timesheet approval, and annual appraisals in a timely manner.
7. Assists in developing and maintaining procedures and associated documentation.
8. Resolves daily staffing issues and work assignments to ensure maximum productivity.
9. Resolves difficult problems and researches motor vehicle, property tax, and VIT questions to provide appropriate response. Exercises some discretionary judgment in processing transactions when allowed by law or statute.
10. Generates and presents periodic reports to management.
11. Assigns employees to appropriate training programs. Trains staff on new processes and procedures. Provides appropriate discipline to assigned staff. May participate in hiring of new employees and recommendations for promotions of existing employees.
12. Reviews funds collections and corresponding transactions on a regular basis.
13. Develops plans for handling special projects or programs.
14. Ensures all error reports generated by the National Motor Vehicles Information System and Texas Department of Motor Vehicle are resolved correctly and timely.
15. Ensures that staff withholds registration for records flagged for North Texas Toll Authority violators and parents with delinquent child support.
16. Oversees ordering and maintaining required supplies and inventory. Ensures that level of supplies and inventory required is available, accurately accounted for, and secured. Personally responsible for inventory records and in the office possession.
17. Performs all other related duties involved in the operation of the Tax Office as assigned or required.

Qualifications

• Bachelor's degree or equivalent.
• Three (3) years of motor vehicle transaction experience with two (2) years of experience as a Supervisor, Assistant Branch Manager, or a Manager in an environment that uses the Texas Department of Motor Vehicles (TxDMV) Registration and Title System (RTS), TxDMV’s webDEALER, or another state’s motor vehicle system.
• Must obtain Certified County Tax Professional certification within five (5) years.
• Strong Money handling and customer service skills required.

Experience in processing motor vehicle and property tax transactions required

Supplemental information

While performing the duties of this position, the incumbent is regularly required to bend, carry, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, tolerate noise, reach, reach overhead, perform repetitive tasks, see color, see far, see near, sit, stand, talk, use his/her hands, drive a vehicle, walk, and work alone and with others.