Job Description

Responsibilities:

• Outlet Operations Management – Oversee daily operations to ensure service excellence, SOP compliance, hygiene, product quality, sales performance, manpower planning, inventory control, and customer service recovery.
• Sales & Performance Monitoring – Set, track, and analyse sales targets, identify performance gaps, and implement corrective actions to improve outlet results.
• Team Leadership & HR Management – Lead, coach, and develop outlet teams; support recruitment, training, performance management, attendance, and disciplinary matters in line with HR policies.
• Financial & Administrative Control – Verify sales reports, cash handling, petty cash, bank-ins, licensing compliance, and manage official correspondence with authorities.
• Purchasing & Inventory Management – Ensure accurate purchasing, stock control, FIFO compliance, monthly stock takes, and cost management through proper inventory systems.
• Marketing, Events & Facilities Coordination – Support promotional campaigns and outlet events, ensure operational readiness, and follow up on facility audits and maintenance actions.

Requirements:

• Minimum STPM, Diploma, related hospitality certifications or equivalent in service, hospitality or F&B is preferred
• At least 3 years of relevant experience in the service, hospitality or F&B industry, preferably with experience in hotel operations or management.
• Experienced in cross-functional coordination (HR, Finance, Marketing, Facilities)

Location:

• Low Yat, Kuala Lumpur
• Sri Petaling, Kuala Lumpur

Salary:

• RM4,600 - RM4,800

Working Hours:

• Shift Based

Interested candidate may apply online or email resume at jessie@talentrecruit.com.my

Only candidates who are shortlisted will be notified.