SUMMARY OF ROLE:

The Branch Manager oversees the overall operations, staff,
and sales goals of Ahli Bank’s branch. This role involves managing day-to-day
operations, ensuring excellent customer service, and driving the branch’s
performance to meet financial objectives. The Branch Manager is responsible for
maintaining a productive work environment, leading a team of tellers and
personal bankers, and ensuring compliance with regulatory requirements.
Additionally, the role focuses on building strong customer relationships, promoting
bank products, and contributing to the bank’s growth strategy.

KEY RESPONSIBILITIES:

Branch Operations Management:

Oversee all branch activities, including transaction
processing, account services, and customer interactions, ensuring operational
efficiency. Moreover, ensure compliance with bank policies, procedures, and
regulatory requirements, including KYC/AML standards and audit controls.

Staff Management & Development:

Train, and manage branch staff, including Tellers, Personal
Bankers, and other team members. Provide coaching, feedback, and performance
evaluations to employees to foster growth and maintain high-performance
standards and Address staffing issues, resolve conflicts, and ensure a positive
team culture.

Customer Service & Relationship Management:

Ensure a high level of customer satisfaction by managing
customer service initiatives and resolving any escalated customer issues.
Moreover, build and maintain relationships with high-value clients, providing
tailored banking solutions and fostering long-term loyalty. Act as a
representative of the bank in the community, engaging with local businesses and
promoting the bank’s presence.

Sales & Business Development:

Drive the branch’s financial performance by setting and
achieving sales targets for products such as personal loans, mortgages, and
savings accounts and Lead sales initiatives by actively promoting Ahli Bank’s
products and services and identifying opportunities for cross-selling. Monitor
the branch’s financial performance, including profitability, and take
corrective actions when necessary to meet business objectives.

Risk & Security Management:

Ensure that the branch adheres to security protocols,
safeguarding the bank’s assets and preventing fraud. Regularly assess and
mitigate operational risks within the branch. Ensure accurate reporting,
auditing, and documentation in compliance with regulatory and internal
policies.

Strategic Planning & Reporting:

Develop and execute branch-specific strategies to grow the
business, increase market share, and enhance customer service. Prepare regular
reports for upper management on branch performance, customer feedback, and
business growth. Moreover, to stay updated on market trends, competitor
activities, and economic factors affecting the branch.

Process Innovation, Automation & Digitalization:

Drive continuous process improvement through innovative,
automated, and digital solutions once required

Business Control & Governance

Ensure adherence to the bank's policies, regulatory
requirements, and industry standards in all operational activities.

Self/People Development & Continuous Learning:

Continually update oneself through knowledge acquisition,
on-the-job training, or project involvement; advocate and support others to do
the same.

Requirements