Job Description

UW Credit Union is hiring a Branch Manager for our Wauwatosa Branch!

Our Wauwatosa branch serves as a key connection point for our members, blending the charm of a close-knit neighborhood with the growth potential of a thriving area. As the leader of this branch, you’ll play an instrumental role in building strong, meaningful relationships with members, guiding them toward their financial dreams through consultative sales and operational excellence. You’ll have the opportunity to help shape your branch team, selecting and mentoring individuals who embody our values and are committed to delivering exceptional service.

This leadership role offers the chance to make a lasting impact both within the branch and in the broader community. You’ll inspire and empower your team to achieve outstanding results while fostering a culture of high performance, collaboration, and continuous improvement.

We are seeking a dynamic and driven professional with a proven ability to excel in relationship management, results orientation, and maintaining a growth mindset. If you’re ready to take bold steps to attract and retain business, while driving meaningful connections in Wauwatosa, this opportunity is for you.

Responsibilities

What You’ll Do

• Guide and support team members through coaching, mentorship, and skill-building opportunities.
• Lead by example to meet branch and company objectives.
• Foster an environment that consistently upholds our Branch Service Philosophy standards.
• Drive balanced scorecard results in line with our Members for Life Sales and Service Philosophy.
• Adapt effectively to evolving organizational priorities, reallocating resources as needed for optimal results.
• Participate in project work aligning with business initiatives and strategies.
• Take ownership and exceed expectations to deliver high-quality outcomes.
• Promote cultural competence by creating a welcoming environment that prioritizes humanity.
• Develop and empower a highly engaged staff, as reflected in annual employee engagement surveys.

Qualifications

What You'll Need to Succeed

• 2+ years of managerial experience in the financial industry
• 4+ years of additional experience in Financial Services or Retail Sales
• Demonstrated leadership skills to motivate and develop staff, fostering a culture of continuous improvement and excellence.
• Ability to learn, understand, and lead complex operations, encompassing the lending process, member services, and teller operations.
• Experience leading and managing projects, showcasing strong time management and prioritization skills to ensure successful project outcomes.
• Strong interpersonal communication skills, exceptional ability to influence and build relationships, and adept at creative problem-solving.
• Capable of embracing and championing change initiatives, with a focus on agility and adaptability to evolving business landscapes.
• Proven leadership abilities with a focus on consultative sales coaching and development, aiming to drive revenue growth and customer satisfaction.

Working at UW Credit Union

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.