GENERAL DESCRIPTION OF POSITION
The primary function of this position is to develop a highly effective team and develop each team member to their highest potential through coaching and leadership. This position is responsible for providing training and coaching to team members to ensure a high quality of member service and assisting in the hiring of necessary personnel for the branch. Ensuring outstanding service is delivered to both internal and external members, supervising member interactions and transactions conducted in person, by telephone, mail, and email by team members, and coordinating the daily workflow of the branch by scheduling employees and assigning job duties are essential requirements of this position. Other duties involve performing tasks requiring more knowledge and expertise, handling difficult situations exceeding the scope of branch personnel, processing of teller transactions, monitoring and maintaining branch cash management, processing of new memberships and accounts, originating and closing loans, and other various transactions that require a thorough knowledge of Arkansas Federal Credit Union policies and procedures. In addition, the position requires active participation in the branch's respective community through organizations such as Junior Achievement, community Chamber of Commerce, Partners in Education, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Equivalent combination of education and experience will be considered.
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members. Membership open to all Arkansans.
Federally Insured by NCUA | Equal Housing Lender | NMLS: NMLS: 418494
Arkansas Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
