Job Description

Division: Retail Banking
Department: Various – Branch Network
Reports to: Regional Manager
Status: Exempt/Officer
Grade: 10

Salary Range: $71,216 - $102,474

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Needham Heights, MA - 902 Highland Ave

Purpose/Objective

Responsible for managing all functions of a retail branch. Maximize branch revenues, sales, customer satisfaction while minimizing operating losses. Inspire, motivate, coach and model sales and service behaviors. Must be a leader, team player and mentor, who fosters a motivated, diverse team environment to achieve expected results. Develop new business in the community through calling efforts and community involvement which results in achieving and/or exceeding assigned sales goals. Communicate, implement and monitor compliance of Bank standards, policies and procedures as well as regulatory requirement.

Principal Duties and Responsibilities

• Manage, develop and increase branch deposits in accordance with the Bank’s strategic plan.
• Creates strategies and business opportunities to met business development objectives and goals.
• Must be a hunter, constantly calling on new clients to win new business while also managing existing relationships.
• Build solid relationships with business partners. Together identify and target new business opportunities within the community and conduct outside business calls.
• Provides effective, entrepreneurial leadership and successfully coaches, manages and motivates branch colleagues.
• Leads by example; promotes a positive attitude and exercises authority. Takes personal initiative and is a positive role model for others to emulate.
• Commands a superior knowledge of products and services with a strong sales expertise, resulting in achievement of branch sales goals.
• Sound knowledge of Consumer and Small Business Lending products, policies, underwriting guidelines and documentation. Interview and closes all consumer, equity and small business loans.
• Strong leadership, management and decision making skills.
• Strong coaching skills that produce optimal performance and promote career development and growth with direct reports.
• Exceptional knowledge of all Bank and Regulatory operating policies and procedures achieving satisfactory audit results. Implements Bank’s policy and procedures; complying with all legal and regulatory requirements.
• Responsible for all Human Resources related areas. ie: hiring, performance evaluations, career development, counseling and terminations.

Job Specifications (Skills, Knowledge and Abilities Required)

• Bachelor’s Degree, or equivalent experience required.
• Minimum of 3-5 years of Banking/Management experience required.
• Strong cold calling and outside business development skills requried.
• Strong sales, management and team leadership background.
• In-depth knowledge of bank operations, systems, and compliance.
• Extensive experience working with commercial customers and commercial lenders.
• Proficient knowledge of Cash Management products.
• Excellent oral and written communication skills.
• Excellent customer service and interpersonal skills with a strong customer focus.
• Strong computer skills and experience in word processing, spreadsheet and other presentation and reporting functions.
• Knowledge of Microsoft Word, Excel and Power Point.
• Perform all duties in compliance with BSA/AML regulations.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com