Job Description

Our client is an established freight forwarding and brokerage organization with a strong presence in cross-border and Canadian logistics Over the past year, they have expanded into domestic U.S. freight brokerage, launching a physical office in Buffalo, NY.

The company is seeking a hands-on Branch Manager to lead and scale its Buffalo office. This individual will be responsible for day-to-day operations, team leadership, and office growth, while also contributing tactically in a player/coach capacity

This is a critical hire intended to establish on-site leadership, build out the team, and drive the next phase of growth.

Key Responsibilities

Leadership & Operations

• Serve as the on-site leader for the Buffalo branch
• Oversee daily operations and support existing staff
• Roll up sleeves and assist with load coverage, carrier sourcing, and execution as needed
• Build and maintain a reliable carrier network for U.S. domestic freight

Growth & Strategy

• Drive branch growth from ~$200K/month toward $5M annual revenue
• Expand U.S. domestic freight opportunities from existing Canadian accounts
• Identify and execute on low-hanging fruit within current customer base
• Participate in RFPs/RFQs and improve carrier capacity alignment

Team Building

• Recruit and hire additional operations and sales staff (target: 5–6 total employees)
• Potential to bring known talent (sales + ops) into the organization
• Train, mentor, and develop team members

Customer & Carrier Development

• Strengthen relationships with existing customers
• Build new carrier partnerships to support growth lanes
• Collaborate cross-functionally with Canadian team

Ideal Candidate Profile

Must-Have:

• Strong operations background in freight brokerage or forwarding
• Experience in truckload, LTL, and domestic U.S. logistics
• Proven ability to lead teams and scale operations
• Hands-on, roll up your sleeves mentality
• Experience working in early-stage or growth environments

Preferred:

• Prior branch manager, operations manager, or player/coach leadership experience
• Exposure to cross-border freight (Canada/U.S.)
• Ability to bring talent (sales and/or ops) into the organization
• Existing carrier relationships in U.S. domestic freight

Nice-to-Have:

• Book of business (not required, but considered in compensation)