Job Description

Company Description

Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch?

We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth.

This is a pivotal leadership role for someone who thrives on accountability, quality, and performance.

This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales, including North Wales.

Salary: up to £45,000

Job Description

What You’ll Do

Lead & Grow the Business

• Manage your branch as a successful and profitable business unit
• Drive branch growth through strong commissioner and private client relationships
• Identify and convert new complex care opportunities
• Work alongside Service Development and Care Service Managers to onboard new packages safely
• Monitor KPIs, budgets, and performance targets
• Contribute to strategic planning and market positioning
• Maintain strong local market awareness and competitor insight

Deliver Outstanding Complex Care

• Ensure high-quality, person-centred complex care services
• Oversee robust care assessments, risk management and service planning
• Ensure services meet regulatory, contractual and internal standards
• Work collaboratively with Clinical Nurse Managers and audit teams
• Protect clients through strong safeguarding and risk mitigation
• Oversee rota management, on-call planning and contingency arrangements
• Ensure accurate service documentation and compliance

Lead & Develop Your Team

• Inspire and lead your branch team to deliver excellence
• Take full line management responsibility for recruitment, performance and development
• Ensure safe recruitment practices and rigorous vetting
• Manage HR processes including supervision, absence, disciplinaries and grievances
• Identify training needs and support professional development
• Promote equality, inclusion and anti-discriminatory practice

Ensure Compliance & Quality

• Maintain full regulatory compliance (including Registered Manager requirements if applicable)
• Liaise confidently with regulators and commissioners
• Oversee complaints, incidents and continuous improvement plans
• Maintain structured records to evidence quality and compliance
• Ensure health & safety systems and risk assessments are embedded

You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.

Qualifications

What You’ll Need

Essential

• Strong understanding of complex care services and client needs
• Solid knowledge of statutory and regulatory frameworks
• Experience managing a care service or business unit
• Budget management and commercial awareness
• Experience leading and developing teams
• Understanding of safeguarding, risk assessment and health & safety
• Excellent written and spoken English
• Strong IT skills including Microsoft Office
• NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
• Full UK driving licence
• Enhanced DBS (or willingness to obtain)

Desirable

• Experience managing complex care services at scale
• Experience working with commissioners and tender processes
• Quality assurance and audit experience
• Managing recruitment, HR processes and performance management
• Project management experience
• Registered Manager status (where applicable)

Additional Information

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

CCH Group is an Equal Opportunities Employer and part of the CCH Group