The Branch Manager drives revenue and increases the sales of the branch by acquiring new clients and offering services to them, while nurturing existing partners by providing top notch customer service and satisfaction.
Duties and Responsibilities:
Operational Management
The Branch Operations Manager ensures smooth day-to-day operations by managing staff, monitoring activities, and aligning operations with company goals. They identify inefficiencies, maintain staffing levels, and act as a liaison with senior management. A key responsibility is to improve efficiency by identifying bottlenecks and optimizing workflows. This may involve adopting new technology, revising procedures, or reallocating tasks. Managers analyze sales data and customer feedback to implement changes that enhance branch performance.
Sales Management
Ensures that the branches achieve the set sales target by acquiring new clients and maintaining existing clients.
Vessel Bookings Management
Manage the clients booking and concerns.
Marketing Management
Ensures that the branch level marketing plans are executed based on the timelines
Collection
Ensures that the monthly collection targets are hit as per branch and the total regions target.
Customer Engagement
Ensures regular customer engagement and leads negotiation on business matters.
Claims Management
To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.
Qualifications:
