Job Description

• Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring bank’s retail objectives are met in order to ensure sustainable business growth;
• Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment;
• Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
• Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes
• Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.
• Coach, mentor and develop a high performing team and ensure an effective performance management framework;
• Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
• Ensure that branch processes are within agreed TAT in order to live customer satisfaction.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degree Business or another related fieldRQProfessional QualificationsBankingAAMaster’s degreeBusiness or another related fieldAA

1. Experience

Total Minimum No of Years’ Experience Required

Team Leadership, Sales, Relationship Management, Credit, and Bank Operations

10 years