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  Providing training, coaching, development and motivation for the employees
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  Manage the Branch Leaders and Branch Assistants by leading day-to-day responsibilities as well as relationship management with Zim borders
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  Directing all operational aspects including distribution, customer service, administration  in accordance with the Branch objectives
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  Manage and allocate company funds appropriately to ensue it always balances
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  Ensuring all cash received and collected from the bank is loaded onto the system
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  Overseeing orders/transactions completed by Branch Leaders/Assistants
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  Ensure proper operating procedures are followed at all times
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  Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
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  Address customer and employee satisfaction issues promptly
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  Adhere to high ethical standards, and comply with all regulations/applicable laws
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  Network to improve the presence and reputation of the branch and company
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  Create and maintain relationships with clients
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  Stay abreast of competing markets and provide reports on market movement and penetration
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  Keep updated and comply with the relevant applicable laws and regulations of the industry
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  Enforcing company policies & procedures as well as productivity standards
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  Ensure a safe, secure, and legal work environment
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  People management regarding overtime approvals, leave management, disciplinaries, grievances, etc
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  Monitor and control employee time and attendance
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  Ensure all non-performance, non-compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum.
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  Conduct daily inspections of the office to ensure efficiency
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  Responsible for handling and resolving customer complaints or queries

Requirements

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  Higher Education Diploma or degree in relevant field of Business, Management or Commerce or equivalent
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  Additional courses in relevant fields will be advantageous
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  Experience in Banking or Retail Management preferred
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  5+ years proven experience in a similar role
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  Excellent organizational & leadership skills as well as good problem-solving skills
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  Good analytical skills and financial acumen
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  Excellent customer relations
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  Understanding of Industry laws & regulations
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  Proficient in excel and the ability to learn and master other IT based programs
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  Management, supervision, & leadership traits
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  Integrity & honesty
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  Reliability & dependability
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  Excellent interpersonal & communication skills
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  Strong work ethic and fast learner

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  We say it, mean it, do it
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  We find a way
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  We change the game
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  We help each other thrive