Job Description

• Lead and manage day-to-day branch operations to achieve safety, sales, service, operational, and financial objectives.
• Manage customer order fulfilment activities and oversee On-Time Delivery (OTD) performance to ensure customer requirements are met.
• Develop and maintain strong customer relationships through regular engagement, issue resolution, and proactive communication.
• Identify opportunities for business growth and work with customers to develop solutions that enhance customer value.
• Support Sales and Operations Planning (S&OP) activities by providing insight into customer demand and operational requirements.
• Manage branch staffing levels, workforce planning, recruitment, onboarding, training, and employee development.
• Establish employee objectives, conduct performance reviews, and promote a positive and engaging work environment.
• Ensure compliance with company safety, housekeeping, security, quality, and operational policies and procedures.
• Review and manage branch financial performance, including sales forecasting, inventory forecasting, operating expenses, accounts payable, and staffing costs.
• Monitor branch performance metrics including OTD, quality performance, inventory management, shortages, and profitability.
• Promote and lead continuous improvement initiatives to enhance productivity, efficiency, and customer service.
• Ensure adherence to ISO standards and regulatory requirements.
• Oversee facility maintenance and ensure equipment is operated safely and effectively.
• Lead safety initiatives and ensure compliance with company, local, and regulatory safety requirements.
• Conduct regular operational reviews and performance meetings to drive accountability and business results.
• In collaboration with sales, manage customer contract renewal activities, ensuring agreements are reviewed, renewed, and executed in a timely manner to support business continuity and customer retention.