Job Description

The Branch Manager supports the Executive Director in the overall management, growth, and compliance of a branch of the home care agency. This role oversees day-to-day operations, ensures clinical and non-clinical excellence, drives referral growth, and supports the agency’s mission to deliver high-quality, compassionate care to clients in New York.

This is position works onsite at our office in Holbrook. Salary starts at $80,000.

Responsibilities:

• Oversee the daily operations of the branch, ensuring efficient delivery of home care services.
• Maintain compliance with New York State Department of Health (LHCSA regulations) and agency policies.
• Supervise office staff, schedulers, and field staff (caregivers, nurses, home health aides).
• Ensure timely and effective scheduling and staffing to meet the delivery of authorized client needs in a timely manner
• Monitor key operational metrics (caregiver retention, fill rate, visit compliance, client satisfaction).
• Monitor intake process for new clients, ensuring accurate assessments, and care coordination for smooth onboarding.
• Ensure care plans are developed, updated, and followed appropriately.
• Resolve client or family concerns promptly, escalating to Executive Director when necessary.
• Ensure branch compliance with all state, federal, and payer requirements (Medicaid, MLTC, waiver programs, VA, private pay).
• Partner with billing/revenue cycle management to reduce denials, address authorization issues, and maintain positive cash flow.
• Coach and mentor branch staff to meet performance expectations.
• Conduct weekly staff meetings to align on client updates, staffing needs, and operational challenges.
• Collaborate with clinical leadership to ensure quality documentation and caregiver oversight.
• Achieve high client/family satisfaction scores and strengthen NHTD/TBI Waiver program performance.
• Support Executive Director to meet or exceed revenue, hours, and budget targets for the branch.
• Adhere to agency policies, accreditation standards and federal/state regulations relevant to the accounts payable process.
• Protect patient confidentiality and ensure compliance with HIPAA.
• Ensure respect for patient rights in all interactions, addressing grievances appropriately and reporting any allegations of abuse/neglect immediately.
• Identify and respond appropriately to emergencies and report accidents/incidents promptly.

Qualifications:

• Associate degree in a related field is preferred
• Minimum of 3 years of home care experience is required
• Strong problem-solving and decision-making abilities.
• Knowledge of home care standards, policies, and reimbursement practices.
• Commitment to patient-centered, safe, and compassionate care.

Benefits:

• 401k with employer match
• Health insurance (including employer paid health plan option)
• Dental insurance
• Vision insurance
• Life insurance/Disability Insurance
• Health Savings Account & Flexible Spending Account
• PTO with increasing accrual based on tenure

Why Join Us

You will be part of a collaborative team committed to patient-centered care, clinical excellence, and professional growth. We offer a supportive environment where your expertise has a direct impact on patient outcomes and organizational success.