Job Description

The next step in your career starts here…

• Permanent full-time position, Monday to Friday
• Base salary + tool of trade motor vehicle + quarterly incentives
• Lead an established and well-performing branch in Albury

As a Branch Manager at Coates Albury, you'll play a highly valued and critical role leading safe, efficient, and customer-focused operations.

Taking ownership of a well-established branch, you'll lead a capable team of Customer Service Coordinators and Mechanics, ensuring exceptional service delivery while driving performance across safety, fleet utilisation, customer satisfaction, revenue growth and branch profitability.

You'll bring a strong operational mindset and a commitment to Coates' Safety First culture, confidently navigating day-to-day challenges, setting clear priorities and maintaining a high-performing operation.

By leading and developing your team, you'll create a consistent rhythm across the branch and foster a culture of accountability, collaboration and service excellence that reflects the high standards Coates is known for.

You'll enjoy variety in your role including:

• Leading, coaching and developing your team to deliver exceptional customer and operational outcomes
• Building a strong branch culture focused on safety, teamwork and accountability
• Managing branch performance across revenue, profitability, fleet availability and utilisation
• Overseeing workshop and fleet operations to ensure equipment is ready and available when customers need it
• Managing branch budgets, P&L performance and key operational metrics
• Resolving day-to-day operational challenges through proactive planning and problem-solving
• Building strong customer relationships while identifying opportunities to grow revenue and customer loyalty
• Ensuring compliance with Coates' Zero Harm safety standards and operational procedures

What you'll bring to the role

• Leadership experience within an operational, industrial, equipment hire, trade or service-based environment
• A strong operational mindset with the ability to prioritise, organise and manage competing demands
• Proven ability to lead, develop and motivate teams to achieve strong results
• Experience managing budgets, KPIs and branch performance
• A customer-focused approach and an understanding of what drives branch performance
• Excellent problem-solving skills and the confidence to make decisions in a fast-paced environment
• Strong communication and stakeholder management skills
• Well-developed computer skills, including Microsoft Office and customer management systems

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available. Let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to the government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.