Job Description

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We’re looking for a hands-on, customer-focused Branch Manager to oversee the preparation, delivery, and collection of our vehicle fleet. You’ll lead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion – to deliver outstanding service the way we’d want to be treated
• Courage – to be empowered and make informed decisions
• Can Do – a proactive mindset focused on solving problems and improving
• Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

You’ll manage branch operations, lead your team, and oversee day-to-day vehicle logistics and customer delivery, including:

• Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
• Managing daily workflows and supporting your team’s performance
• Providing hands-on support to ensure vehicles are cleaned and ready for delivery
• Leading by example in customer service and issue resolution
• Completing branch reports and documentation accurately and on time
• Conducting vehicle inspections and ensuring all vehicles meet Compass standards
• Collaborating with the Senior Branch Manager to identify opportunities for improvement
• Ensuring safety, compliance, and cleanliness across the branch

What You’ll Bring

• 2+ years in a face-to-face customer service role
• Previous experience managing or leading a small team (preferred)
• Strong communication, logistics, and problem-solving skills
• High level of computer literacy and confidence using multiple systems
• Strong administration and time management ability
• Experience in the rental, fleet, or vehicle industry (advantageous)
• Understanding of logistics in the motor trade, smash repair, or dealerships (ideal but not essential)
• A current Australian driver’s licence

Why Join Compass

• This role includes incentives and a fully maintained company vehicle as part of the overall package.
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Free hire car days – take advantage of our fleet when going on holiday
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

Ready to Apply?

Click Quick Apply and upload:

• Your resume
• A brief cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.