Job Description
Take full accountability for the overall performance and efficiency of the Lae Branch
Lead, mentor, and supervise department heads
Drive operational excellence through planning, tracking, and implementation
Ensure alignment of daily operations with broader company goals
Oversee compliance with safety, regulatory, and customs requirements
Serve as the senior point of contact for major clients, suppliers, and key stakeholders Build a culture of accountability, teamwork, and continuous improvement
Apply Lean thinking to identify inefficiencies and implement practical operational improvements
Build and maintain strong relationships with major clients, suppliers, and key industry stakeholders
Represent Swift Agencies in meetings with senior executives and decision-makers from major international companies
Support business development through relationship building and identifying new opportunities.
Requirements
Conversational English (Conversational in Chinese Preferred but not necessary)
Experience in cartage, freight forwarding, or export logistics is a must
Proven experience in logistics, operations, or transport management
Strong leadership with a practical, hands-on management style
Comfortable making decisions with limited resources and support
Proficient in Microsoft Suite and Google Sheets
Adaptable and well-suited for a rugged, fast-paced work environment
Preferably from a rural or regional background.
Willingness to be based in Lae, Papua New Guinea
Proven experience in Customs Brokerage is essential
Comfortable engaging with senior executives and representing the company in high-level discussions
Strong problem-solving ability and a proactive management style
Hands-on leader who is willing to work closely with operational teams
Familiarity with Lean principles or continuous improvement methodologies is highly
desirable
Experience managing or developing key client relationships is highly valued.
Benefits
Accommodation - on site staff accommodation provided 24/7 monitored accommodation and premises with dedicated security.
Transportation- yes company vehicle for work use, basic personal needs and transportation to jobsites
Food - not provided
