Job Description

The next step in your career starts here…

• Permanent full-time position, Monday to Friday
• Bonus plan
• Fully maintained tool of trade motor vehicle
• Based at our soon to be completed new MEGA SITE at Truganina

At Coates, our Branch Manager plays a highly valued and critical role - leading a team of customer and service professionals to safely deliver exceptional site facility solutions to our customers.

Specialising in grounds and traffics products including engineered product, propping, shoring, traffic barriers and other traffic products - the Branch Manager oversees end-to-end branch operations, ensuring safety, service quality, and efficiency across delivery, installation, and maintenance activities.

You’ll take full accountability for branch performance, with a strong focus on safety, operational excellence, and achieving key metrics around revenue, fleet utilisation, and customer loyalty.

Your ability to motivate, mentor, and develop your team, while maintaining strong contractor relationships and scheduling capability, will be key to success. You’ll be passionate about delivering outstanding customer experiences and fostering a positive, high-performing team culture.

Other day to day responsibilities will include:

• Champion safety for your team, customers, and contractors at all times.
• Lead, guide, and motivate staff to deliver exceptional customer service
• Collaborate with customers to create the best solutions for their site facility needs - preparing quotes, raising purchase orders, and entering hire agreements.
• Oversee asset management and scheduling of portable assets, ensuring timely delivery, servicing, and collection.
• Manage branch P&L and performance across key metrics including fleet availability, utilisation, and customer satisfaction.
• Coordinate and manage contractors to ensure all site facility services (e.g., cleaning, waste management, maintenance) are completed safely and efficiently.

What you’ll bring to the role:

• Proven sales and operational management experience within a fast-paced, service-driven environment.
• Strong background in contractor management including coordination of transport providers and service partners to meet operational deadlines.
• Demonstrated ability to plan, schedule, and prioritise multiple moving parts.
• Experienced team leader capable of developing a cohesive “One Team” culture focused on collaboration and accountability.
• A solid track record of achieving customer service KPIS.
• Cultural change management understanding and the ability to deliver in a professional manner.
• Strong commercial acumen with the ability to balance customer needs, operational efficiency, and business outcomes.
• Excellent communication skills both written and verbal, with the ability to engage confidently across all levels of the business and with external contractors.
• High level of computer literacy including experience using scheduling systems, customer databases, and the Microsoft Office Suite.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.