Job Description

SCHEDULE: Full-time; Monday through Friday with a Saturday rotation and occasional weeknight hours.

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

As a leader in a highly visible role within the bank, the Branch Manager is responsible for building and leading a high-performance team to meet and exceed customer service, sales, and financial goals. The Branch Manager promotes and upholds standards for a personalized customer experience, creates an environment that promotes relationship building with customers, peers, and business partners, and promotes strong community connections.

ACCOUNTABILITIES:

Branch Sales and Business Development

• Drive all aspects of the branch sales and service processes, developing and executing strategies to bring in future customers and enhance relationships with current customers.
• Drive sales and service coaching and mentorship within assigned team to drive sales and service success and assigned goal attainment.
• Design and deploy strategies that drive branch deposit and consumer loan growth goals, monitoring results to ensure goals are achieved.
• Actively participate in all bank marketing promotions and campaigns.
• Deepen relationships with the Home Mortgage, Commercial, and the Trust and Wealth Management departments to help meet customers financial needs, generate referrals and increase sales, focusing particularly on deposits.
• Actively participate in business development activities by planning and executing bank events and external business development events.
• Partner with Retail Development Officer to identify market specific opportunities. Jointly and or independently activate market opportunities.
• Represent the bank by participating in professional associations, community organizations, and local business groups. Hold board or leadership positions in local groups or organizations.
• Address and resolve client concerns and inquiries. Handle escalated issues.
• Uphold the bank's core values of care, connect, and trust.

Branch Administration

• Lead the branch team and serve as a role model for delivering a superior customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs and working proactively to help customers succeed.
• Provide management support in the development of employees, including hiring, training, and performance appraisals of retail branch staff, fostering communication and feedback through regular team and one-on-one meetings. Coach for success and provide discipline when needed.
• In accordance with bank policy, authorize transactions such as deposits, withdrawals, check cashing, wire transfers, etc., protecting the bank from monetary and reputational loss.
• Accountable for audit integrity, risk management and security of the branch.
• Coordinate or delegate the management of other branch duties, such as coordinating work of custodial staff; interior and exterior office upkeep; signage; working with service vendors; arranging usage of the community room, etc.
• Facilitate the annual branch budget process as well as ongoing monitoring.
• Ensure all compliance requirements are met.

EDUCATION AND SPECIAL REQUIREMENTS:

• Successful candidate will have 5+ years of customer service experience at a community bank or equivalent AND supervisory experience; a four-year college degree is preferred.
• Must have a successful sales background, be able to work independently and lead teams.

• Must be able to lift 50 pounds.
• Must have the dexterity to count money.

• Knowledge of and residence in local community is preferred.
• Must be willing to participate and take a leadership role in community activities and events, which will include some evening and weekend hours. Will participate in a Saturday morning rotation.
• This job requires skills needed in a typical office environment.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY