• Hire, train, and evaluate service technicians

• Create work schedules and assign tasks to team members

• Provide guidance and support to team members

• Address and resolve any employee issues or conflicts

Customer Service:

• Ensure high levels of customer satisfaction by addressing any concerns or complaints related to service

• Develop and maintain strong relationships with customers

• Collaborate with sales team to identify and pursue new service opportunities

Inventory Management:

• Monitor and maintain inventory levels of service parts and equipment

• Coordinate with procurement team to order necessary supplies

• Conduct regular inventory audits to ensure accuracy and minimize waste

Budgeting and Cost Control:

• Develop and manage service department budget

• Identify and implement cost saving measures

• Monitor expenses and ensure they are within budget guidelines

Quality Control:

• Establish and maintain quality assurance standards for service department

• Conduct regular inspections and audits to ensure compliance

• Implement corrective actions as needed to improve service quality

Safety and Compliance:

• Ensure service department follows all safety regulations and guidelines

• Develop and implement safety training for service technicians

• Stay up-to-date on industry regulations and make necessary adjustments to comply

Reporting and Communication:

• Prepare and present regular reports on service department performance

• Communicate regularly with upper management on service operations and any issues or concerns

• Collaborate with other departments to improve overall company performance.

Team Management:

• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.

• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.

• Motivational Skills: Inspire and motivate team members to achieve their best.

Adaptability:

• Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.

• Decision Making: Make informed decisions based on organizational goals and guidelines.

Qualifications:

• Preferred: bachelor’s degree in Business Administration, Supply Chain Management

• Industrial equipment experience

• In-depth understanding of inventory management principles and practices.

• Experience with developing and implementing inventory management policies and procedures.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Proficiency in inventory management software and systems.

Salary: The estimated salary range for this position is $90,000 to $120,000, 15% annual bonus & company vehicle/PAV. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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