Job Description

Our client is seeking a driven, entrepreneurial Branch Manager who can sell, lead, and deliver exceptional customer service. This would be a player/coach type of person. If you're ready to be a strong leader, grow market share, and make a lasting impact, this is the perfect opportunity to own your market.

Essential Duties and Responsibilities

• Develop operational, budgeting, and forecasting plans for the branch.

• Identify specific industries or transportation modes for the branch to target.

• Balance investments between business development and operations to maximize growth.

• Foster a strong sales culture across all branch positions.

• Create and review detailed financial plans, including profit and loss statements, ensuring adherence to EBITDA goals.

• Collaborate with other internal operating units to develop joint customer growth strategies.

• Deliver cost-effective solutions with the long-term interests of customers in mind.

• Cultivate a high-performance team environment that encourages innovation, productivity, and low turnover.

• Set and monitor team performance to achieve annual goals and objectives.

• Provide effective leadership and motivation to direct reports, ensuring team success.

• Conduct regular leadership meetings and 1:1 sessions for leadership development and communication.

• Ensure timely and effective annual performance reviews for all team members.

• Evaluate team member performance in line with organizational policies and goals.

• Build high-functioning teams by emphasizing service, morale, teamwork, and a positive culture.

• Ensure compliance with our client's operating procedures and protocols.

Qualifications/Skills & Abilities

• A 4-year college degree in a relevant field or equivalent industry experience.

• Preferred experience in transportation, supply chain, or related fields.

• Strong business development, personal training, sales knowledge, and highway service experience.

• Proven track record of business acumen and improving financial results.

• Experience managing a profit center is preferred.

• Proficiency in organizational, communication, conflict resolution, and project management skills.

• Strong computer skills, including Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry.

• Ability to interpret various instructions in written, oral, diagram, or schedule form.

• Capable of delivering effective presentations and written reports to customers, team members, and managers.

• Ability to work independently and make decisions with limited supervision.

• Strong problem-solving skills, particularly in situations with limited standardization.

• Preferred experience with Registry Monitoring Insurance Services (RMIS) and Transportation Management Systems (TMS).

• Proven ability to develop, supervise, and motivate high-performing teams.