Job Description

Responsible for the overall profitability and efficient operation of the banking center. Establishes and implements an annual sales and marketing plan to achieve targeted goals. Responsible for hiring, developing, and motivating personnel ensuring all staff are sales and service focused. Ensures adherence to established security procedures and reporting requirements and ensures that personnel comply with established bank operating procedures and practices. Responsible for sales development activities including sales training, referral training, sales coaching, and other activities. Creates a teamwork environment to ensure that quality service is provided, sales goals are met, and operations and accounting requirements are satisfied. Sets an example for the staff in customer service and sales. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for understanding and training staff to develop expertise relating to numerous retail banking products and procedures. Actively train and motivate staff to ensure they can accommodate all customer requests and can successfully expand customer relationships based on customer needs.
• Actively call on new and prospective business customers, exploring needs and cross-selling bank products and services that are in the best interest of the customer and that achieve their financial objectives.
• Responsible for generating loan and investment referrals to other lines of business based on the broader needs of customers.
• Acquire and maintain thorough understanding and management of all security and operational procedures.
• Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems, handling of exceptions, compliance and regulatory issues relating to teller and customer service areas (i.e., Bank Secrecy Act, Regulations CC, E, DD, P, etc.).
• Recruit and develop staff to ensure proper staffing levels. Ensure accurate and complete performance management reviews and individual development plans are completed on a consistent and timely basis.
• Conduct regular staff meetings to review goals, challenges, policies, procedures, and updates of activities within the bank.
• May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
• Consistently meet the expectations defined in Central Bank’s six standards of Living Legendary.

Qualifications

POSITION REQUIREMENTS:

• Bachelor’s degree: or equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Background in bank operating policies and procedures, banking regulations, employee development and sales. Thorough knowledge of bank products and services.
• Strong leadership, coaching, and motivational skills for leading and developing a staff.
• Superior verbal, reading, listening, and written communication skills. Ability and desire to work as part of a team, and with people of diverse backgrounds.
• Willingness to assume additional responsibilities/duties/projects as they arise.
• Ability to drive a vehicle. Must maintain a current, valid driver’s license and an acceptable driving record for bank insurance purposes.