At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
● This position will be locations at our store in Rouyn Noranda. QC
Recruiter
● Manon Belanger / manon.belanger@airliquide.com / 514-241-9029
As Branch Manager, you will be the cornerstone of our local success, orchestrating daily operations to meet and exceed our sales and margin targets. You will lead two (2) dedicated teams, promoting exceptional customer service, rigorous inventory management, and impeccable compliance with safety and regulatory standards. Your leadership will be essential to inspiring and developing our talent, while optimizing our logistics resources and continuously improving our processes. If you are a leader passionate about sales, growth, and operational excellence, this opportunity is for you!
Key Responsibilities:
Manage day-to-day operations: oversee retail sales, security, warehousing, and distribution
Develop branch sales and growth: Contribute to the development and execution of sales and merchandising plans, coordinate promotional activities, and manage internal sales and profit margins.
Customer service management: Provide professional and consistent customer service for all inquiries (products, pricing, technical information), support the sales force, and collaborate with external sales to ensure order accuracy and delivery tracking.
Inventory management: Oversee product inventory, dynamic receipts and deployments, and conduct physical inventories.
Ensure operational excellence: Monitor ERP reports, perform daily cash reconciliation, and supervise employee training.
Manage expenses: Control branch operating costs and work with corporate accounts receivable.
Comply with standards: Adhere to Good Manufacturing Practices (GMP) for medical gases and medical devices.
Personnel management: Manage and motivate diverse teams assigned to counter sales, warehouse, drivers, and customer service. Supervise employee training. Take initiatives to collaborate with our partners to schedule and organize monthly product training sessions.
Continuous improvement: You will participate in improving ways of doing things while respecting our processes, be on the lookout for opportunities to be efficient, and take corrective action when necessary.
Ability to interact with different departments: Manage and respond to questions from our sales teams (account managers), operations, or other internal stakeholders.
#LI-DNI
Required qualifications:
- Education: College diploma or bachelor's degree preferred.
- Proven management or leadership experience, as well as experience in branch operations and sales.
- At least ten (10) years of experience in the sale and/or distribution of gas and welding products or similar industrial products.
- Experience in the sale of industrial gases and welding products and demonstrated experience with welding processes and products.
- Proven leadership and team management skills, 4 to 6 years
of experience required.
- Strong customer focus and ability to negotiate effectively.
- Analytical mind and vision focused on continuous improvement
- Previous experience with ERP and Salesforce (an asset)
Desired qualifications:
- Planning: Ability to identify needs, allocate resources effectively, and establish action plans.
- Problem solving: Identify, assess, and resolve problems with a detailed approach.
- Customer service: Exceptional commitment to customer satisfaction.
- Proficiency with Google: In-depth knowledge of Google applications (Docs, Sheets, Gmail).
- Mathematical skills: Ability to perform calculations. Ability to read and interpret branch results in order to make recommendations for strategies to be implemented.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
