Job Description

Branch Manager - HVAC & Electrical

Eagle Farm Office

About Us

We are returning to our roots. Since 2023 AE Smith is a privately owned business once more, and its an understatment to say we have gone through a bit of a transition period. We are still the same organisation that has operated for over 120 years as an Australian industry leader in HVAC, building services and electrical markets, but we have a renewed approach to the way we work and operate. As asset specialists, we understand our #1 asset is our people. We’re proud of our team’s depth and breadth of experience and with over 600 of us united in our work and our brands, it’s unsurprising our average employee tenure is market leading, but we are always keen on adding new faces to our team.

Due to internal promotion we have an opportunity for an experienced Branch or Service Manager to join the AE Smith team located in our Brisbane branch to lead our Mechanical & Electrical divisions.

Your role at AE Smith

The Branch Manager plays a pivotal role in leading the service delivery operations, supporting the Regional Manager (QLD), and guiding Service Delivery Managers across our Brisbane branch. Your primary focus will be ensuring that all services are delivered safely on schedule, and within budget while driving business growth and maintaining strong client relationships.

Key Responsibilities:

• Manage day-to-day contract service operations, ensuring customer assets are serviced and maintained to AE Smith quality standards.
• Oversee commercial cash management, P&L accountability, and monthly reporting.
• Drive business growth by sourcing and securing new contracts to meet revenue and EBIT targets.
• Provide leadership and guidance to the Service Delivery Managers, ensuring resource management aligns with business goals.
• Implement continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage and mentor staff, ensuring role clarity, performance development, and fostering a high performing, engaged team.
• Lead and promote AE Smith's Zero Harm safety culture and ensure compliance with all health, safety, and environmental policies.

Must haves

• Certificate III in Air conditioning & Refrigeration or Electrical
• 10+ years within Service Management, Account Management or Operations within HVAC contracting environments
• Experience directly managing a team of 3-5 direct reports & 30+ indirect reports
• Strong financial acumen with experience in budgeting, cash flow management, and business planning.
• Demonstrated experience in multi-disciplinary service delivery.

Why us?

• We are run by Trades people - we understand the pressure you face in the field which is part of our strong culture

• Flexible working conditions that works for you as we know flexibility means different things to different people. AE Smith can accommodate your needs.
• Establish and progress your career in a large Australian-owned and operated national business.
• GENUINELY strong culture - 99% of our Techs are at our regional Xmas parties, strong turn outs to our social Tool Boxes, social clubs in the business.
• Career progression reinforced by our pipeline of work means you'll have the opportunity to work on iconic projects and grow with the company.
• Competitive wages and allowances along with a salary sacrifice package and great working conditions are on offer.
• Company vehicle or vehicle allowance
• Zero Harm is embedded in team culture and is fundamental to the company's future success. We believe that the physical and mental well-being of our employees is instrumental in our journey towards excellence. We therefore try to reinforce this philosophy through various employee support programs and offerings to assist you and your family's healthy lifestyle.

If you feel you have the above skills and experience, then we want to hear from you!

As an inclusive employer, we welcome applications from everyone.