Job Description

Job Location Greystone Branch - Hoover, AL 35242 Position Type Full Time Education Level High School Diploma/GED Job Category Banking

The Branch Manager is responsible for overseeing all branch operations, ensuring compliance with banking policies, maintaining strong customer relationships, and driving the financial growth of the branch. This leadership role includes supervising branch staff, implementing policies, promoting a positive workplace culture, and providing exceptional customer service. The Branch Manager also plays a critical role in community outreach and business development, ensuring the branch operates efficiently and in line with organizational goals.

Essential Duties and Responsibilities:

• Oversee daily branch operations including the flow of cash and financial instruments in accordance with bank policies.
• Assess risk for all financial transactions and ensure compliance with regulations.
• Collect and analyze data to evaluate financial status and performance.
• Direct the implementation and monitoring of institutional policies and procedures including loan approvals, account openings, and delinquency management.
• Establish and maintain procedures for the safekeeping of branch assets, records, loan collateral, and securities.
• Examine, evaluate, and process loan applications in accordance with lending policies.
• Lead branch initiatives to generate new business through customer engagement, community involvement, and local partnerships.
• Prepare reports for financial, compliance, and tax purposes as required by internal and governmental standards.
• Address customer inquiries and resolve account issues in a timely and professional manner.
• Ensure effective performance management, including training, coaching, performance reviews, and staff development.
• Act as the primary decision-maker at the branch level and delegate responsibilities appropriately to maximize efficiency.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:

• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems
• Fostering a supportive and inclusive team culture

Competencies:

• Accountability: Willing to claim ownership for results of actions, whether or not those actions were executed personally or collectively with team; Exceeds personal and organizational obligations and provides guidance to peers associated with serving customers and utilizing resources; Provides guidance to peers and demonstrates ability to perform duties and position without requiring guidance.
• Collaboration: Contributes to team goal setting, work planning, and progress; Helps team make significant progress toward accomplishing work assignments; builds on ideas of others to foster cooperation; Facilitates group discussions and summarizes members’ comments.
• Customer Service: Models and maintains positive working relationships; Resolves complex problems, questions or complaints; directs unique problems to appropriate person; consistently tactful in challenging situations.
• Decision-Making: Exercises good judgment in situations when data is limited and the solution may be unclear; Makes appropriate decisions in given time restraints; demonstrates the ability to weigh factors and perceive impacts and implications of personal decisions in situations.
• Organizational Awareness: Understands the mission and functions of the organization; Demonstrates in-depth knowledge of organizational policies, procedures, rules, regulations impacting the organization, and guidelines; Educates others on organizational programs and policies; Aware of the key stakeholders, decision-makers, and power dynamics within the organization.
• Self-Management: Sets goals and priorities for own work consistent with goals of the organization and accommodates unforeseen workload; Applies effort and persistence toward the achievement of goals; willingly accepts new or additional responsibilities.

Qualifications

Education and

Experience:

• High School Diploma/GED required.
• Minimum of 3–5 years of related experience required, including at least 1–2 years in a supervisory or leadership capacity.
• Associate’s Degree or Bachelor’s Degree in Business, Finance, or a related field preferred.

Certifications:

• Relevant banking or financial certifications (e.g., NMLS, compliance certifications) are a plus.

Computer Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and banking software systems.

Working Conditions:

• Full-time, benefit-eligible position.
• Typical hours are Monday through Friday, 8:00 AM to 5:30 PM
• Requires prolonged periods of sitting or standing and occasional lifting of office supplies.
• Some travel to other branch locations may be required.

Why Join Us:

At Bryant Bank, we pride ourselves on our commitment to community, customer service, and employee development. We offer competitive compensation, a comprehensive benefits package, and opportunities for growth in a supportive and inclusive environment. As a Branch Manager, you will lead a dedicated team and play a key role in shaping the financial well-being of the communities we serve.