Hello Future Branch Delivery Sales and Service Team Leader

Welcome to FNB, the home of the #changeables We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, andcustomer centricfinancial solutions.

As part of our FNB Points of Presence (POP)team, the Branch Delivery Sales and Service Team Leaderplays a critical role in leading, coaching, and supporting the branch sales and service team to achieve performance targets while delivering consistently exceptional customer experiences.

This role is accountable for driving sales performance, ensuring strong service delivery, embedding compliance and governance, and developing capable,high performingteams in a dynamic branch environment.

Now’s the time to imagine your potential in a leadership role where people capability, customer excellence, and commercial outcomes come together.

Are you someone who can:

• Lead and support the sales and service team to achieve and exceed agreed targets

• Drive sales across product and campaign initiatives to optimise growth and profitability

• Deliver customer experience excellence aligned to organisational values and service standards

• Communicate service solutions clearly and secure customer and stakeholderbuy in

• Ensure product knowledge and advice provided is technicallyaccurateand compliant

• Engage customers to understand unique requirements and support value optimisation and product integration

• Manage and grow the active customer account base within the branch

• Analyse customer insights and business data toidentifyservice and sales improvement opportunities

• Provide regular reporting on service delivery, customer targets, and SLA performance

Leadership, People & Performance Responsibilities

• Manage team delivery against goals within the area of responsibility

• Set meaningful stretch goals and motivate team achievement

• Provide ongoing coaching, guidance, and performance feedback

• Identifydevelopment needs and ensure personal development plans are created, implemented, and reviewed

• Create a development culture where learning, insights, and best practice are actively shared

• Manage performance moderation, recognition, disciplinary, and retention processes in line with HR policies

• Participate in Talent Management practices and succession planning

• Implement Employment Equity plan targets in recruitment and employee movement activities

• Resolve conflict and respond to employee concerns ina timelyand fair manner

• Ensure effective transfer of skills across functions within the team

Compliance, Risk & Governance

• Ensure full compliance with statutory, legislative, policy, and governance requirements

• Implement and embed relevant policies and practice standards across the team

• Maintain uptodate knowledge of legislative changes, industry best practice, and internal compliance requirements

• Ensure system and process compliance and address audit findings effectively

• Identify, assess, and manage risks within the area of accountability

• Provide input into governance and compliance process improvements

• Educate team members on risk management, compliance expectations, and process enhancements

• Participate in specialist risk and governance forums whererequired

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4

• Preferred Qualification: NQF Level 5 Certificatein Banking, Business Management, or related fields

• 1–3 years of experiencein sales, management and/or preferred supervisory experience

You will be an ideal candidate if youpossessthe following:

• Proven leadership experience within a sales and service branch environment

• Strongtrack recordof achieving sales, service, and customer experience targets

• Solid understanding of compliance, risk, and governance within financial services

• Experience coaching, developing, and managing team performance

• Ability to analyse data and translate insights into practical actions

You will have access to:

• Leadership opportunities within a dynamic Points of Presence environment

• Ongoing learning and development aligned to leadership and sales excellence

• Exposure to crossfunctional collaboration and communities of practice

• The opportunity to influence customer outcomes, team capability, and business growth