Job Description

The Branch Support Staff plays a vital role in ensuring the smooth operation of daily branch activities by providing administrative and operational assistance. They handle customer inquiries, manage documentation, support transaction processing, and help maintain compliance with internal policies. Additionally, they coordinate with various departments to facilitate efficient communication and workflow. Their role is essential in maintaining service quality and operational efficiency at the branch level.

Position Responsibilities:

• Handling customer service,

• Provide branch agency support,

• Various daily operations and administrative tasks

• Conduct agency entry level training, assistant to business head.

• Support Agents based in East Malaysia - Sibu

Required Qualifications:

• T he ideal candidate should possess a university qualification

• Minimum of three years of experience in the financial services industry.

• Strong interpersonal skills and a positive attitude are essential for success in this role.

• Fluency in English, Chinese, and Bahasa Malaysia is required to effectively communicate with a diverse client base and internal stakeholders.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

In Office