Job Description

Position Title

Branch Banking Client Consultant I - Float (Part Time)

Location

Troy, MI 48084-5219Branch Banking Client Consultant I-Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

Job Responsibilities:

JOBRESPONSIBILITIES

• Sales Performance:Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Activelyseekand deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.

• Client Experience Provide positive client experience byassistingwith account questions,problemsand/or complaints and through research and communication resolve ina timelyand effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including butnot limited to referrals.

• RiskManagement Delivertimelyandaccuratedaily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations

ADDITIONALACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities asrequired

• Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliance trainingsAccountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications

• Education levelrequired​High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.​

• Minimum experiencerequired0 – 3 yearsof customer service and sales experience.

Preferred Qualifications

• Experience infinancialservices industry

Job Competencies

• Action-oriented- Enjoys working hard, is action orientedand full of energy for the things he/she sees as challenging. Not fearful of acting withminimum ofplanning. Seizes more opportunities than othersby aggressively and enthusiastically pursuing action to achieve resultsPossesses a sense of urgency.

• Business Acumen- Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.

• Approachability- Is easy to approach and talk to Spends the extra effort to put others at ease.Canbe warm, pleasant, and graciousIs sensitive to and patient with the interpersonal anxieties ofothers.Builds rapport well

• Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn'tstop at the first answersIsa good listener and early knower, gathering informal and incomplete information in time to do something about it.

• Priority Management- Spends his/her time and the time of others on what'simportantCan quickly sense what will help or hinderaccomplishinga goalEliminatesroadblocks and creates focusUses his/her time effectively and efficiently and values timeGets more done in less time than others and canattend toa broader range of activities.

• Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

• Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

• Physical demands (ADA): ​The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.​

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank