JOB RESPONSIBILITIES

• Coaching & Talent Development Successfullyacquire, engage, andretainappropriate staffto deliver on expectations Coach, motivate, and supportthe strategicinitiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designateddistrict, through feedback, leadership,guidanceand development opportunitiesEnsure thatleadersare doing the same and coaching their teams effectivelyby valuing client centric mindsetand modeling the right behaviorsIdentifyopportunities for individual development and career pathingWhenappropriate, provide disciplinary actions and exit non-performers while adhering to company policies

• Community Engagement ObservetheBranch Leadersfrom the perspective of theclientto truly deliver an educational experience that empowers the clientIdentifytailored skillsets to deliver specialized activities to our clients. Execute skill building training for specific job families as needed.Identify, supportand be personally involved inCRA opportunities withinyourdistrictcommunities Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empoweringPromote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals. Ensurean excellentclient experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction

• Market & Performance ManagementIntroduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals Operational efficiency andaccuracy as itrelatesto policies,proceduresand complianceEstablishes business contacts and networks through community events and activitiesEnsure collaboration between branch team members and business partners (MLOs,FCsand Business Banking).Partner closely with Market Operations Leader to ensure operations compliance.

• RiskManagement:Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performance objectivesof the branch. Remove roadblocks to the execution of the bank’s strategic plans.This role isfully aware ofany and allauditissues throughoutdivisionof responsibility and responds to audit inquiries when necessary Reinforces the bank’s mission,visionand values by serving as a culture agent,motivating employees to achieve higherstandardsand promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes

• Uses independent judgement and discretion to make decisions.

• Maybe responsible fortalentmanagementfunctionsincluding:employment,performanceevaluations,staff development/training, disciplinary actions, succession planningandensuringall staffcomply withcompliance requirements.

ADDITIONALACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities asrequired

• Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliancetrainingsAccountable to maintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education levelrequired​High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent​.

• Minimum experiencerequired​8+ Years​Branch Banking experience required with 4+ of those years in a leadership role.

Preferred Qualifications:

• Education level preferred: ​Undergraduate Degree (4 years or equivalent)​Business, Business Administration, or related field highly preferred, but less formal education with more on the job experience may be substituted.

Job Competencies:

• Coaching & Talent Development -Effectively recruits, develops, andretainstalent by providing ongoing feedback, coaching, and career pathing; addresses performance issues (including corrective action and exits) ina timely, fair, and policy-compliant manner.

• People Leadership &Culture Stewardship-Leads through example by modeling desired behaviors, reinforcing the bank’s mission, vision, and values, and creating a high-performance, client-centric culture across Branch Leaders and their teams.

• Client-Centricity & Community Engagement -Views decisions and behaviors through the lens of the client and community; activelyparticipatesin CRA and community activities, delivers educational experiences, and promotes solutions that improve clients’ financial well-being.

• Sales & Market Performance Management - Drives market and branch performance by setting clear expectations,monitoringresults, removing barriers, and creating capacity for deeper, profitable client conversations that support strategic growth.

• Operational Excellence & Compliance -Ensures operational efficiency, accuracy, and adherence to policies, procedures, and regulatory requirements; partners with operations leaders tomaintainstrong controls, audit readiness, and consistent execution.

• Risk Management & Judgment -Identifies, escalates, and mitigates risk within the market;maintainsawareness of audit issues, follows through on remediation, and exercises sound judgment in balancing growth, client needs, and risk.

• Collaboration, Communication & Influence -Communicates strategic priorities clearly and consistently; collaborates with branch teams and partners (e.g., MLOs, FCs, Business Banking) and influences across boundaries to align efforts and drive shared results.

• Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, andleveragingcross functional insights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

• Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

• Travel Requirements 65% of time spent away from office.

• Physical demands (ADA):​The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.​