Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello FutureBranch Advisor
Welcome to FNB, the home of the #changeablesWe strive to be a trusted partner helping to create a better world by providinginnovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence(POP), you will be surrounded by unique talents, and aninclusiveenvironmentwhichvalue our differences andthat lives up to the promise ofbeing deeply invested
As a Branch Advisor, you will beresponsible for providing compliant, professional financial advice and to walkin and existing clients within ahigh-volumeservice branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICAlegislation and Treating Customers Fairly (TCF) principlesand FNB governance
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
Build and manage long-term client relationships to support retention and growth
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Analyzecustomerdata andprovide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
Maintain accurate and complete client records and documentation
Achieve individual and branch sales and service targets
Conduct yourself in an ethical manner.
Takeaccountability foryour ownperformance, personal and career development.
Show empathytocustomers.
Stay updated on industry trends and product knowledge.
Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificatein Banking, Business Administration,
Customer Service, or related fields recognized by FAIS
1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if youpossess the following
Strong understanding of FAIS, TCF, and client-centric advice principles
Proven ability to meet sales, service, and compliance targets
You will have access to:
Opportunities tobuild relationships as part of a dynamicteam.
A challenging working environment
Personal and professional growth
Opportunities tohave an impactona local market as a brandambassador.
Youcan be a match if you are:
Client-focused andhave anethical approach to advice
Enjoy solving problems.
Persuasive selling skills
Agile and Flexible
Strong communicationand interpersonal skills
Results-driven with strong planning and organization skills
Attention to detail and high compliance awareness
Ability to work independently and within a team
Apply nowif you are ready to take the next step in your career as an FNB Points of Presence: Branch Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance
All appointments will be made in line with FirstRand Group’s Employment Equity plan The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
15/06/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
