Service Operations Manager
The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department, thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administration works associated with the Thermal & Power Service Department for the State.
Major activities to be performed:
• Receiving and dispatching of parts and goods in Oracle
• Invoicing of jobs when completed to ensure revenue streams are constant for the branch
• Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
• Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office
• Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines
• Filing and general clerical / administration duties as needed
• Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers
• Any other duties as deemed necessary in order to ensure a smooth operation in Services
• Coordination of Client Purchase Orders for all after-hours Service calls
• Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers
WHS, Environment and Quality
• Take all necessary steps to ensure OH&S requirements are adhered to.
• Report all incident / injury on time
Education/Qualification: Administration qualifications
Specialist Knowledge: Commercial acumen
Practical Experience:
Personal Characteristics:
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
