Job Description

Logan| Kingston

What's on offer?

• Permanent full-time opportunities
• Monday to Friday roster – enjoy your weekends
• Competitive salary + employee benefits
• Ongoing training and career development
• Supportive team culture with genuine growth opportunities

About the Role

As a Branch Administrator (Customer Service Coordinator), you'll play a key administrative role in supporting the day-to-day operations of the branch. Working closely with customers, drivers, suppliers and internal teams, you'll ensure hire contracts, scheduling and branch administration are managed accurately and efficiently.

This is a fast-paced role suited to someone who enjoys organisation, multitasking and keeping things running smoothly behind the scenes.

Key responsibilities include:

• Preparing and processing hire agreements, quotes and invoices
• Entering and maintaining accurate customer and equipment data
• Coordinating equipment deliveries, collections and transfers
• Managing branch administration and documentation
• Responding to customer enquiries via phone and email
• Scheduling work and liaising with drivers, suppliers and internal stakeholders
• Monitoring and updating hire records to ensure accuracy and compliance
• Supporting the branch team with general administrative and operational tasks

What You'll Bring

We're looking for a highly organised administrator who enjoys working in a busy environment and takes pride in delivering accurate, timely support.

You'll be successful if you have:

• Previous administration, coordination or customer support experience
• Strong organisational skills and attention to detail
• The ability to manage multiple tasks and competing priorities
• Confidence using computer systems and Microsoft Office applications
• Excellent written and verbal communication skills
• A proactive approach and willingness to learn
• The ability to build positive working relationships with internal and external stakeholders
• A strong commitment to workplace safety and following established processes

Experience in equipment hire, transport, logistics or construction administration is advantageous but not essential. Full training will be provided

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.