Job Description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Job Purposes The branch administrator will be responsible for the administrative processes of the Western Cape Facility. This will include, but not be limited to supporting the last mile delivery process to ensure OTIF deliveries to end consumers.

This position reports to the Branch Manager

Your responsibilities can include:

• Analyse drivers route map and ensure they optimize route deliveries
• Track orders to ensure timely deliveries and 0% fail deliveries
• Be alert for traffic conditions and road congestion and make appropriate changes to routes to avoid unnecessary delay and communicate it to the team of drivers
• Ensure drivers do not fail any delivery without consulting with the Branch Supervisor
• Establish the time drivers departed the branch and when was the first delivery completed in order to track productivity
• Identify the gaps in between deliveries and address all abnormalities immediately
• Always have an updated list of drivers contact and assistant drivers contact number as well as corresponding information
• Establish vehicle assigned to driver by registration for tracking purposes daily
• Manage and address individuals that underperform and make appropriate plans to get them assistance to ensure all deliveries can be completed by 5pm
• Follow process when a vehicle breaks down and contact the relevant service provider
• Have all service providers information on record and updated monthly
• Manage productivity ensuring drivers complete 9/10 deliveries every hour
• Anticipate possible hijacking scenario and take the necessary actions. Update Supervisor or Manger immediately
• Aid drivers in the event of a hijacking or robbery
• Use the vehicle tracking portal to track drivers
• Ensure 5S housekeeping standards are maintained
• Filing and capturing all trip sheets and fuel slips daily
• Ensure all vehicle keys are issues and received daily and keep the key control register updated.
• Printing all the necessary documentation for drivers’ trip sheets and security gate sheets daily.
• Filing of key control registers and security sheets daily.
• Scanning out of all parcels over weekends and ensuring all parcels are accounted for and dispatched over weekends.
• Booking out returns to drivers in the specific areas no later than 06h30am daily.
• Scheduling of all white goods for the next day deliveries are done the day before.
• Issuing and monitoring of all airtimes
• Updating Order Fulfilment of any irregularities of orders.
• Updating daily failed delivery report and maintaining the branch fail percentage at 0%.
• Staff transport control, requesting transport for staff daily via WhatsApp and email.

Qualifications and experience:

• Minimum of Grade 12
• Ensure that fleet costs are clearly and accurately captured daily
• All administrative documentation is labelled and filed as per procedures.
• All daily, weekly and monthly reports/ meeting minutes are up to date
• Ensure 5S housekeeping standards are maintained
• Maintain health and safety standards in your appointment.
• Ensure compliance to all safety protocols

Attributes required :

• Solutions-oriented, can-do attitude; self-motivated,
• Self-starter with high energy levels
• Organizational & prioritization skills
• Attention to detail
• Ability to interact with internal & external stakeholders
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems
• Be able to work in a pressured environment
• Be able to complete tasks quickly & efficiently
• Be willing to go the extra mile
• Computer literacy (excel & word)

Why Join TFS:

• Purpose-driven impact Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.