Job Description

About Us

Established in 1995, Silverback Cargo Care is a privately owned company with a nationwide warehouse and distribution network. We specialise in providing innovative industrial consumables and safety solutions to the Transport, Logistics, Construction, and Manufacturing sectors. Committed to growth and excellence, we prioritise exceptional customer support and service.

Our Mission is to provide innovative solutions and quality products to keep industries compliant, safe and productive.

For more information on Silverback and our products please check out our website as www.silverback.com.au

Why join us?

Joining Silverback offers more than just a job. We're committed to nurturing your understanding and expertise in this dynamic industry, providing comprehensive support and guidance every step of the way. As a member of our close-knit team, your contributions will be acknowledged, valued, and
rewarded. We prioritise your professional development by offering training, flexibility, and the necessary resources to excel in your role and become an indispensable asset to our team.

Silverback’s employee benefits program includes access to annual Skin Checks, Novated Lease Program, First Aid training, Flu vaccinations, Birthday dollars and an Employee Assistance Program for you and your family.

About the Role

We are looking for an energetic, highly organised and detail-oriented Branch Admin Support to join our collaborative and supportive Brisbane team. In this permanent, full-time role, reporting to the Branch Coordinator, you'll responsible for providing customer service support and administration support to the Branch.

As our Branch Admin Support, you will:

• Assist in answering inbound calls and greet walk-in customers.
• Provide Customers with quotes and pricing, enter quotes and order in SAP, take payments, send pick list to warehouse team.
• Obtain pricing for products from suppliers when required.
• Support Sales Rep with stock enquiries.
• Provide administration support for Branch Coordinator and Internal Sales Representative
• Manage online orders, branch transfers and freight bookings for the branch.
• Coordinate with warehouse upcoming spill audits and manage spill service calendar and upcoming bookings.

Key Criteria

• Currently studying or completed a Certificate in Business Administration
• Good communication skills both verbal and written
• Good customer service and administration skills
• Ability to prioritise and multi-task
• Strong computer skills Microsoft Office suite
• A history of professional and respectful behaviours and attitudes in a collaborative environment.
• Demonstrated flexibility in thinking, and responding to organisational change by adapting strategies, goals and priorities.

Please note

• You must have permanent residency and the right to work in Australia

• Police checks required for the successful application

• Agency assistance is not required

• As we receive large numbers of applications please note if you do not hear from us within 4 weeks unfortunately you have not been successful.