Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.
We are hiring a Retention Manager to support a fast-growing global eCommerce brand, focused on the technical and analytical side of lifecycle marketing. This role owns the structure, logic, and experimentation behind email and SMS in Klaviyo and Attentive—building scalable flows, segmentation, and testing frameworks that improve customer lifetime value, repeat purchases, and engagement. This is not a copywriting role; content is handled internally. Instead, you’ll help a performance marketing team execute campaigns, flows, and automations, including A/B testing and content uploading.
Own hands-on execution of email and SMS retention in Klaviyo
Build, optimize, and maintain lifecycle flows (welcome, post-purchase, win-back, replenishment, etc.)
Build and schedule an always-on campaign calendar with the help of the marketing team
Develop and execute structured testing strategies across segmentation, timing, offers, and flow logic
Monitor performance and translate insights into clear optimizations
Partner with internal teams to align retention efforts with broader growth and brand goals
Maintain strong data hygiene, segmentation logic, and documentation within Klaviyo
Klaviyo (advanced, hands-on experience required)
Attentive (SMS)
Shopify or similar eCommerce platforms
Google Sheets and Google Docs
Analytics and reporting tools
Project management and collaboration tools (Asana, Monday.com, or similar)
3–5 years of freelancing experience
3–6+ years of experience in email, lifecycle, or retention marketing for eCommerce or DTC brands
Strong technical expertise in Klaviyo (flows, segmentation, testing, analytics) and Attentive
Experience building experimentation and testing frameworks
Data-driven, structured, and comfortable with execution
Excellent English communication skills (C1 or C2 level)
Experience with high-growth or global eCommerce brands is a plus
Monday to Friday with US Central Time business hours preferred
Tidal helps 8-figure DTC brands & agencies build elite offshore teams.
We’re not traditional recruiters—we’re operators who scaled Vincero Collective into a 9-figure brand with a global team across the Philippines, Latin America, and beyond.
We started Tidal to solve a problem we faced firsthand:
US mid-level hires were expensive and short-term. Offshore talent was affordable but hard to get right.
So we built a system—refined over a decade—that now helps eComm founders:
✔ Hire A+ offshore talent for 50–70% less
✔ Build execution-heavy teams that actually scale
✔ Stop wasting time on bad hires and flaky freelancers
What makes us different?
→ Built by operators, not recruiters
→ We act like a GM, not just a talent scout
→ Done-for-you process: vetting, interviews, skill tests, onboarding
→ We specialize in roles that require eComm experience & deep execution
If you’re ready to build a world-class offshore team that just gets it done—we should talk.
🌐 www.hiretidal.com
