Job Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty, create owners of Apple products and services, and offer technical support. You’re dedicated to selling products and troubleshooting, delivering an exceptional customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs so you can educate and empower them to get the most out of our products and customize purchase and service options to enrich their lives.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Support customers having Apple product or software issues with care and empathy by troubleshooting, diagnosing, and addressing service concerns using all tools and resources provided by Apple.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and sales and repair processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:
Demonstrate technical expertise and knowledge of Apple products and services.
Personalize solutions based on customer needs, and effectively communicate them.
Work in a fast-paced environment, often supporting multiple customers or tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be curious and open to learning from others and helping each other grow.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Navigate customer service issues with care and strong interpersonal and technical skills.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken.