Job Description

Work Setup: Onsite (Makati)

Account/Category/Campaign: Operations

Non-Negotiable Requirements:

• With BPO Telco / Telco Sales background or with at least 2 years and above of BPO operations supervisor / team leader experience.
• No specific number of months or years of experience required

Key Responsibilities:

• Team Leadership: Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency: Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety: Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting: Tracking key performance indicators (KPIs) and preparing reports to evaluate operational success.
• Resource Management: Managing inventory levels, supplies, and equipment maintenance.