Job Description

BPO Agent JR

Responsibilities:

• Review, interpret, and extract information from PDF documents, Excel spreadsheets, and other business-related materials in English.
• Accurately enter, update, and maintain data within customer systems and databases.
• Perform basic data validation and quality checks to ensure accuracy and completeness.
• Identify missing, incomplete, or inconsistent information and take appropriate action according to established procedures.
• Verify data against business rules, requirements, and operational guidelines.
• Maintain high levels of accuracy, productivity, and quality while meeting established deadlines.
• Follow documented procedures, work instructions, and standard operating processes.
• Manage multiple tasks and priorities efficiently in a fast-paced environment.
• Communicate data discrepancies, issues, and exceptions to the appropriate stakeholders when necessary.

Requirements:

• High school diploma required; associate's or bachelor's degree preferred.
• 1+ year of experience in data entry, data processing, back-office operations, administrative support, or a related role.
• Experience reviewing and interpreting information from PDF and Excel files.
• Proficiency in Microsoft Excel and other standard business applications.
• Experience working with customer systems, databases, or data management platforms.
• Strong attention to detail and commitment to data accuracy.
• Ability to identify inconsistencies and missing information.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Comfortable working with systems, applications, and documentation in English.

Preferred Qualifications

• Experience in shared services, BPO, or back-office operations environments.
• Familiarity with data quality processes and controls.
• Experience using CRM, ERP, or workflow management systems.
• Knowledge of document management and record-keeping practices.

Languages:

• Intermediate to advanced English proficiency with strong reading comprehension skills.

Location: Mexico