Job Description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Position Title

Business Process Management & Automation Manager

Role Purpose

Join Chain IQ's Business Process Management & Automation team and play a key role in shaping how business processes are designed, governed, optimised and automated across the organisation. You will lead process transformation initiatives, establish scalable process frameworks and governance models, and identify opportunities to improve business performance through automation and digital enablement. Working across business, operations and technology teams, you will drive sustainable change and deliver measurable business value.

Responsibilities

• Design and maintain enterprise process architectures, process hierarchies and ownership structures across business domains.
• Establish and govern process ownership models, decision rights, controls, approval frameworks and performance measures.
• Lead end-to-end process transformation initiatives from current-state assessment through future-state design, implementation and adoption.
• Drive process standardisation, simplification and harmonisation across functions, regions and operating units.
• Identify opportunities for workflow automation, AI enablement and digital solutions that improve efficiency, quality and user experience.
• Translate business challenges and process requirements into structured transformation, automation and technology initiatives.
• Define process KPIs, governance reporting and value-realisation measures to monitor performance and business outcomes.
• Facilitate stakeholder workshops and decision-making sessions to align priorities, resolve challenges and drive execution.
• Apply data-driven analysis and root-cause problem solving to identify improvement opportunities and support business decisions.
• Coach and support teams in process management disciplines, governance standards and continuous improvement practices.

Requirements

• Relevant university degree or equivalent professional experience.
• Demonstrated experience designing and implementing enterprise-wide process architectures or transformation roadmaps within complex organisations.
• Proven experience leading cross-functional process transformation initiatives from assessment and design through implementation and business adoption.
• Experience across multiple Business Process Management disciplines, including process architecture, process governance, process standardisation, operating model design, automation enablement or process performance management.
• Proven ability to establish process ownership models, decision-right frameworks, governance controls, KPI structures and performance reporting.
• Ability to assess business challenges and determine the appropriate combination of process redesign, governance improvement, organisational change, automation, AI enablement or technology enhancement to achieve business outcomes.
• Experience translating business and process requirements into structured automation, digital, data or technology solutions.
• Strong analytical and problem-solving capabilities, including root-cause analysis, performance assessment and value-realisation measurement.
• Strong stakeholder leadership, facilitation and communication skills with experience engaging senior business, operations and technology stakeholders.
• Experience within procurement, shared services, professional services, financial services or other complex operational environments is advantageous.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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