Job Description

A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting Cross Property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Be a positive role model for the team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.