Who are we?

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately10,000 clientsworldwide.  Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than 50,000 events annually fornearly 7,000artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com

Who are you?

Passionate and motivatedDriven, with an entrepreneurial spiritResourceful, innovative, forwardthinking,and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to bepart ofa very specialteam for Live Nation’snewestCanadian venue, HISTORY Ottawa.A state-of-the-artvenuewith a capacity of up to 2000hostingover 180 concerts and private events annually.If you are ready to be a part of Ottawa’s most memorable and historic shows,this role might be for you!

Responsibilities:

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest Lists, Ticket Sales, Ticket Scanning,etc.).

• Assistand supportBoxOffice staff in any of their job functions as needed

• Participate in on-goingtraining for allBoxOffice staff, including new hires

• Work with Premium Seat Sales/VIP team onupsells, inventory management and any other tasks as they arise

• Assistwith pricing initiatives such as Platinum, Flex Pricing, andSpecial Ticket Offers when applicable

• Work with Venue Operations/Guest Services on ADA tickets,relocating, or troubleshooting needs as they arise

• AssistSenior OperationsManager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales

• Generateend-of-nightreports for show settlement

• Create,modifyand maintaininventoriesfor all ticketed events in a secure ticketing environment

• Monitor andmaintainfunctionality of all ticketing computers(software and hardware).

• Help set staff development, performancegoals& monitorprogress

• AssistSenior Operations Managerwithrecruitingandhiringnewstaff

• Support disciplinary processes, including performance management, formal corrective actions, and terminations where necessary.

• Communicatevenuepoliciesand provideexceptionalserviceto customers,both in person and by phone

• Resolvecustomerconcerns andcomplaintsand escalate to VenueSeniorManagementas needed

• Processin-house ticketing requests and in-person ticket sales

• Ensurepositiveand creative team environment within the department

• Facilitate open communication with the Venue Management team,staffand all other venue departments

• Must be able to work evenings, weekends and holidays asrequired

Qualifications

• Afoundation and understanding of event ticketing

• Experience with Box Office & Ticketmaster systems(TM1,TMWin,Archtics)a strongasset

• Experiencemanaging a POS system

• Former leadership and customer service experienceisan asset

• Excellent communication skillsin English(verbal and written)Proficiencyin French is considered a strong asset

• Understanding ofbasic computerfunctionsand experience with MS Office (Word,Exceland Outlook)

• General office experiencepreferredbut notrequired

• Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.

• Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.

• Able to work effectively in loud, high-energy environments.

• A passion for live events and desire to ensure every customer experience is exceptional!

We thank all applicants for theirinterest;however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontariois: $25 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.