Posting number: 17609
Department: (H400)Arts and Culture
Job classification: BOX OFFICE REPRESENTATIVE - PT
Posting type: Open
Categories: Miscellaneous, Customer Service, Arts
The Arts and Culture Department currently has one (1) part-time, non-benefited vacancy
The part-time classification has been designated as a non-classified, non-merit system, at-will position.
The first review of
all applications will be on Monday, August 17, 2026.
The Box Office Representative position performs customer relations work for the Mesa Arts Center (MAC) and Amphitheater. A Box Office Representative is responsible for selling subscription and single admission tickets over the counter, by mail, and by phone reservation using specialized software; providing information in person or by telephone regarding performance and art studio time schedules, locations of events, various pricing, availability and seating arrangements; explaining box office policies, answering questions, and resolving routine problems regarding ticket sales; balancing cash receipts and unsold tickets to ensure ticket accuracy and security; demonstrating continuous effort to improve operations and decrease turnaround times; working cooperatively to provide quality customer service while adhering to City policies; explaining festival policies and renting artist spaces; using specialized software to register students for performing and visual arts classes and seasonal youth camps; selling class supplies; providing membership registration; serving as City of Mesa information desk; and performing other duties as required.
This class is supervised by the Assistant Box Office/Registration Supervisor who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays); sometimes on short notice. This class is FLSA nonexempt
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Employee Values All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Some (6 months – 1 year) customer service and/or clerical experience.
Preferred/Desirable Qualifications. Six months of experience working with an automated, computerized box office system is preferred. Sales, phones, or personal computer experience is preferred. Bilingual speaking skills (English/Spanish) are desirable.
https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs3407.pdf
Located just southeast of Phoenix, Mesa is one of the nation's fastest-growing cities. It is the third-largest city in Arizona and the nation's 36th-largest city. With affordable housing, superior schools, low crime rate and a multitude of recreational options, Mesa offers a highly attractive lifestyle. That is why more than 500,000 people call Mesa home.
City of Mesa operates under the council-manager form of government. Six members of the City Council are elected by district, with a Mayor elected at-large to a four-year term. Mesa provides a full array of municipal services including electric, gas, water, and solid waste utilities, and is proud to offer recreation and cultural opportunities such as Spring Training facilities, golf courses, libraries, museums, a cemetery, an amphitheater, and a convention center.
Nearly 4,000 people work for the City, providing vital services to the residents of Mesa. Employees enjoy competitive salaries and a comprehensive benefits package including a defined-benefit retirement plan, paid vacation, sick and holiday time off, health/dental/vision/life/commuter insurance and a no-cost Wellness Center. Mesa fosters a workplace culture that prioritizes knowledge, respect, and integrity, and the City of Mesa is an Equal Opportunity Employer that values diversity at all levels of its workforce.
Social Media Policy: City social media pages are limited public forums intended for distributing news about City activities. Published content is subject to monitoring. Full policy at https://www.mesaaz.gov/Government/Policies-Disclaimer
