Job Description
The Box Office Attendant has primary responsibility for patron support during the box office operations of the CAC. This includes serving: sponsors, subscribers, single ticket buyers, and members of the general public for all ticket purchases.
Qualifications
EDUCATION
- High School Diploma or GED or equivalent. Required
EXPERIENCE
- Two (2) years in hospitality or the service industry preferably in the performing arts. Required
ABILITIES AND SKILLS
- Outstanding communication and problem-solving skills. Required
- Calm and approachable manner with good customer service skills. Required
- Appropriate attire and demeanor to represent the CAC to the general public and audience. Required
- Attention to detail. Required
- Proficient at word processing, Excel, and able to become proficient with CAC ticketing software. Required
- Must be able to accommodate flexible work hours, including evenings and weekends. Required
Responsibilities
Provide patron support during the box office operations of the CAC to include serving sponsors, subscribers, single ticket buyers, and members of the general public for all ticket purchases.
Ensure accurate and timely box office records reports.
Manage customer phone calling and queuing as needed.
Oversee online ticket sales.
Direct any emails regarding Box Office to the CAC Director of Operations for response. Any emails or calls which come into the Box Office in other areas of CAC operations, direct immediately to the appropriate party for their response.
Assist in overseeing box offices operations as requested by the CAC Director of Operations.Physical Standards and Special Job Features
Lifting up to 50 lbs.
Pay Transparency
Hourly rate is $17.76.
College Statement
This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.
EEO Statement
Penn College is committed to equal opportunity and the diversity of its workforce.
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Job Code
L1174
