Job Description

ABOUT THE BRAND

The Rooftop at Pier 17 sits five stories above the East River, offering some of the most iconic views in the city. Known for its dynamic programming and sweeping open-air layout, it has become one of New York’s top outdoor concert venues. The space hosts a wide range of events, from headline tours and cultural festivals to workout classes.The lineup spans over 60 acts each season, including artists like James Arthur, Barenaked Ladies, Pink Martini, and the ever-popular NYC Reggae Fest.

Designed to support both casual and elevated experiences, the rooftop includes turf lounges, fireplace seating, private cabanas, and branded zones like the Chase Sapphire Lounge andPatrónPatio. We welcome a wide mix of guests: locals, tourists, concertgoers, groups celebrating milestones, and visitors simply looking to soak in the skyline. With a 3,500-person capacity and flexiblelayouts,we’rebuilt to deliver seamless service on both quiet afternoons and sold-out nights.

About The Role

We areseekinga friendly, organized, and customer-focused Box Office Attendant to join our team at Seaport Entertainment Group. As a Box Office Attendant, you willbe responsible forselling tickets for our venues which include concerts, baseball games,and eventsProviding excellent customerservice andensuring smooth operations during ticket sales, you will play a key role in creating a positive experience for our guests while accurately handling transactions and providing information about upcoming events.

What You Will Do

• Sell tickets for games, concerts, performances, andspecial eventsthrough the box office counter.

• Provide exceptional customer service by addressing inquiries, resolving issues, andassistingwith ticket purchases in a friendly and professional manner.

• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts.

• Accurately process cash, credit, and debit transactions, and ensure proper handling of all payment methods.

• Use ticketing software to process sales, issue tickets, and update event availability.

• Manage the will-call process, ensuring tickets are correctly prepared for pickup.

• Address and resolve customer concerns related to tickets, seating, or events ina timelyand professional manner.

• Keepaccuraterecords of all transactions, ticket sales, and customer interactions.

• Collaborate with other box office attendants and staff to ensure smooth event-day operations.

About You

• 1+year's experiencein customer service or a ticket sales environment is preferred.

• Strong verbal and written communication skills with the ability to interact effectively with customers and staff.

• Accuracy in processing transactions and handling customer information.

• Comfort with ticketing software and basic computer skills, experience withAXSa plus

• A friendly, approachable demeanor anda commitmentto providing excellent customer service.

• Ability to handle customer concerns and resolve issues promptly and professionally.

• Flexibility to work evenings, weekends, and holidays as needed based on event schedules.

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards

• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).    

• Ability to stand forlongperiodsof time. 

Compensationrange:$18.00–$21.00

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage

• 401(k) with company match contributions

• Life insurance coverage

• Generous paid time off policy

• Free family meal

• 50% employee discount at our businesses

• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.