Tyto Athene, LLC

Box Office Agent - Simpsonville Amphitheatre

Tyto Athene, LLC  •  Simpsonville, SC (Onsite)  •  2 hours ago
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Job Description

As a Box Office Agent in our iconic venues, you'll be the first point of contact for music fans eager to experience unforgettable performances and historic tours. You'll sell tickets, handle guest inquiries, process transactions, and provide information about upcoming events. As the ideal candidate, you'll share exceptional guest service skills and genuine enthusiasm for live music and our musical legacy throughout Opry Entertainment Group's portfolio of venues.
 
  • Provide directions and information. Maintain thorough knowledge of our products, services, and venue histories. Share detailed information about attractions, services, and offerings.
  • Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
  • Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
  • Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to management.
  • Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.). Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
  • Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
  • Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
  • Maintain a clean and orderly shared workspace.
  • Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
 
Qualifications
Education
  •  High school diploma or equivalent required
Experience
  • 1+ years' experience in guest service preferred
Knowledge, Skills and Abilities
  • Strong written and verbal communication skills
  • Attention to detail and organization skills
  • Basic computer knowledge/skills required
  • Able to work during peak times, including evenings, weekends and holidays, to support business needs
 
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continual use of gross motor skills. Frequently use bi-manual dexterity and fine motor skills for computer use.
 
Working Conditions
High volume ticketing office in close proximity to others.
Tyto Athene, LLC

About Tyto Athene, LLC

At Tyto Athene, we help turn Data to Dominance. As a trusted mission partner to defense, intelligence, and civilian agencies, we deliver secure, mission-critical technology solutions that enhance resilience, accelerate decision-making, and ensure national readiness.

Tyto provides the advanced networking, cybersecurity, and mission IT capabilities of a large company with the speed and agility of a mid-sized partner. Our hands-on approach, deep technical expertise, and customer-first mindset ensure rapid outcomes and long-term success. Whether modernizing networks, strengthening cyber defenses, or integrating secure communications, we help customers stay ahead of evolving threats and mission demands.

We work side-by-side with our customers—at the edge and in real time—to turn complex data into actionable insights. This enables information dominance across operational and informational environments, where speed, accuracy, and security are essential.

Our skilled workforce brings decades of federal mission experience, and our commitment to innovation and accountability drives us to deliver solutions that are secure, adaptable, and mission-focused. We bridge the gap between legacy systems and future-ready technologies to help customers succeed in a rapidly changing world.

With a strong track record of supporting critical missions, Tyto empowers government agencies to modernize securely, act decisively, and operate with confidence. We don’t just deliver technology—we deliver mission enablement.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Reston, Virginia
Year Founded
2018
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