Job Description

As Box Office Co-ordinator, you will work within a vibrant and fast paced environment and be instrumental in providing a professional and efficient point of contact for all guest bookings and enquiries within the PizzaExpress Live portfolio, responding to a high volume of email and telephone traffic and liaising directly with the operations team in each venue, daily. In addition, there will be associated work around co-ordinating artists requirements on an ad hoc basis.

This is a full-time role, offered on a fixed-term contract.

What you’ll be doing:

• To own event co-ordination through preparing daily lists of guests with table allocations for all venues. All lists to be compliant with guidelines and expectations set by Head of Music/ Music Operations Manager.

• To operate the telephone service, including processing payments, refunds, memberships and relaying important information from enquiries, positively impacting our recognised service journey.
• To respond in a timely manner, to a high volume of emails from guests, artists and their representatives in order to manage daily communication, including but not exhaustive: waiting list submissions, contact forms and newsletter sign-ups.
• To manage and oversee comprehensively the ticket operating system.
• To assist the Music team in proactively identifying low selling shows in order to support cover driving through social media campaigns, further listings and audience clubs.
• To assist with music finance queries when required.

What you’ll need:

• A proven track record of working at pace with excellent time management.
• Passionate about delivering best in class standards and experiences.

• Strong communicator—clear, confident, and able to connect with people at every level.

• Mobile and flexible to work both field based and from the London office.