Job Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Within the boutique team, your main mission will be to deliver an exceptional first impression and create a welcoming environment for all visitors, while ensuring a seamless client experience and supporting the smooth execution of boutique operations.

In this context, you will be responsible for:

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Supporting client allocation and ensuring visitors are attended to throughout their boutique experience
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team
• Monitoring daily boutique traffic and maintaining accurate records and reporting
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times
• Managing hospitality materials and supporting inventory replenishment when required
• Providing administrative support and contributing to the efficient running of the boutique
• Supporting events, activations and peak business periods to ensure seamless execution

Qualifications

• Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or a client-facing environment
• Excellent interpersonal and communication skills
• Strong customer service orientation with a high level of attention to detail
• Professional, polished and confident presentation
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Positive, proactive and solution-oriented mindset
• Ability to work effectively within a collaborative team environment
• Proficiency with Microsoft Office applications and CRM tools is an advantage
• Fluent in Thai and English

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.